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1. Returned items must match what you specify you are returning or we will not process it.

2. There is a 5% restocking fee (of the original UNDISCOUNTED price - $3 minimum for each invoice) as noted on our website FAQ (does not apply to defectives or returns due to our error).

3. All items must be returned within 30 days of original shipping date, unused and in original packaging.

4. If the item you are returning was purchased in a multi-pack - the entire pack must be returned unused.

5. If the item you purchased is labeled "not-refundable", please do not send back to us as you will not be refunded for it.

6. Shipping costs are never refundable.

7. The value of the items you return which incur a restocking fee may drop your discount level which may cause a loss in your discount (does not apply to defectives or returns due to our error).

8. Please do not combine different orders into one return: You must obtain separate RA#'s (Return Authorization Number). All orders must be shipped separately as they will be processed separately.